Frequently Asked Questions
Everything you need to know about finding your signature scent.
Are your fragrances 100% authentic?
Yes, all products sold on Fragrance One are 100% authentic and sourced directly from authorized distributors or the original brands.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for faster delivery.
Can I return a perfume if I don't like the smell?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on opened bottles.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping fees and delivery times vary depending on the destination and local customs regulations.
How should I store my fragrances to ensure they last?
To preserve the quality of your scent, store bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.